We put people at the center of our work.

Loyal is a community development studio. We work with clients to solve business problems with people, increase engagement and deepen customer loyalty.
What we know
IT Costs 5x as much
to acquire than to keep a customer
profits can increase 95%
when increasing retention rate by 5%
THE #1 INFLUENCER
of purchases is recommendations
word of mouth is the most
powerful marketing
community engagement can
increase revenue up to 25%
What we believe
long term value
over short term gains
The whole is greater
than the sum of its parts
small things
are big things
community makes people
happy
above all is
integrity & transparency
LOYAL
WHAT WE
know
IT Costs 5x as much
to acquire than to keep a customer
profits can increase 95%
when increasing retention rate by 5%
THE #1 INFLUENCER
of purchases is recommendations
word of mouth is the most
powerful marketing
community engagement can
increase revenue up to 25%
WHAT WE
believe
long term value
over short term gains
The whole is greater
than the sum of its parts
small things
are big things
community makes people
happy
above all is
integrity & transparency

MORE ABOUT LOYAL

more-about-loyal

As one of the very first community development agencies, Loyal has defined how great businesses put people at their center since 2012. We work at the forefront of leveraging community-driven business strategies, campaigns, programs, platforms and content to drive our clients' successes. From translating community strategy into product strategy to leading high-touch influencer onboarding for app launches, all of our work is done through the lens of community. 

Loyal is a collection of digital creatives, skill-specific experts and community managers led by Sarah Judd Welch, a community designer and strategist. Prior to Loyal, Sarah worked on community with TaskRabbit, Contently, Kik and Catchafire, and in former lives, for Hillary Clinton and Goldman Sachs. She believes that community is the future of society and economy on the Internet

Some of our client partners include: OpenboxSignal Camp, and Mr. UX

On OPENForum: Leveraging Customers for Long-Term Growth

This is the first of an on-going series by Loyal for American Express’ OPEN Forum.

 

While it may be tempting to focus on attracting new customers, you shouldn’t neglect one of your most powerful resources for future growth: your current customer base...

more on our blog

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